eHelpDesk is the online source for help desk information. Whether you are looking to automate your help desk / customer support services or update your help desk software, eHelpDesk provides information to help you make an informed decision. At eHelpDesk you'll find:

• Brought to you by Jitbit help desk software
• Features - Learn more about trends in the help desk and customer support industry through articles, surveys, and tips. We will highlight various aspects of help desk software to help you with the management of your help desk.
• White Papers, Case Studies, and Articles - Read about automating your help desk through the use of software, providing quality customer service, easing communication problems, improving customer relationship management, and a variety of other subjects relating to the help desk and customer support industry.
• Industry Resources - Lists of help desk and call center associations, trade publications, and help desk software vendors.
• Events - A calendar of events including upcoming trade shows, help desk education classes/certification, and more!
• Glossary - A glossary of technical and not-so-technical terms used in the help desk, call center, customer support and technical support industries.

This is your site! If you have information about help desk software, events, white papers, articles, or tips that you would like to share with others, please send our editors an email at [email protected]. Our mission is to provide the most complete, current, and informative information to new and experienced help desk professionals. Your input is an important part of this goal.