eHelp Desk FeatureseHelp Desk brings you featured articles, surveys, and other informational items relating to the management of your help desk or customer support/technical support center. We will cover topics ranging from help desk software features and how they can benefit your tracking operation to management tips on how to motivate your help desk / customer support technicians. Bookmark this page! We invite you to visit us to review our changing features section. If you have a suggestion for a featured topic, please send our editors an email. This is your site and we welcome your suggestions! Previous Features:2002 2001 2000 When it comes to hiring or promoting help desk personnel, today's employers are looking for more than just the intelligent, technically savvy help desk agent or the person who knows multiple help desk software packages. A person's EQ (also referred to as EI) or Emotional Intelligence is also being factored into the equation.
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