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April 2001: Reasons for Automating a Help Desk
Featured Article Featured Survey

Reasons for Automating a
Help Desk

Whether you call it a help desk, technical support, the problem management center, or even the customer support center, there are several reasons to consider automating your help desk, so that your company has a systematic process and record-keeping database to help resolve your customers' problems or issues.

As the quality of issue management grows in importance, several trends are becoming more inherent to help desk centers being able to quickly and accurately answer user issues. Click for more...

help desk survey

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