eHelp Desk is compiling a library filled with informative papers,
articles, and reader tips pertaining to help desks and customer support management. If you are looking for more information about
help desk software / automation tools, and management or motivation tips to benefit your call-taking department, check out the eHelp Desk library.
We welcome input from help desk and other professionals who are willing to share
experiences and information with other readers. You may submit your articles or tips to our editors for consideration. Please send the eHelp Desk staff an email with your white paper, article or tip at [email protected] .
Help Desk 101 - Information About Automation and Help Desk Software