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eHelp Desk Features

eHelp Desk brings you featured articles, surveys, and other informational items relating to the management of your help desk or customer support/technical support center. We will cover topics ranging from help desk software features and how they can benefit your tracking operation to management tips on how to motivate your help desk / customer support technicians.

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July/August/September 2002:

Featured Article

Hiring for the Help Desk
EQ vs. IQ

When it comes to hiring or promoting help desk personnel, today's employers are looking for more than just the intelligent, technically savvy help desk agent or the person who knows multiple help desk software packages. A person's EQ (also referred to as EI) or Emotional Intelligence is also being factored into the equation. Click for more...

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