Outsourcing the Helpdesk
Providing top-notch customer support is a requirement for maintaining and growing a successful business. But what happens during those times your help desk is not staffed adequately to handle a high volume of calls? Customers paying for support can easily become frustrated if they have to wait in line before connecting to a support agent. Help desks and call centers know that they have to deliver quick and accurate resolutions to retain customers. Simply analyze the costs associated with hiring additional support agents - salary, workstation, software licenses, and you will see why so many companies are moving toward outsourcing their support activities to third party agencies.
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Select the top reasons your organization might considering outsourcing your help desk.
Poll Results:
Extra help during peak times - 66%
Cover non-business hours - 33%
During an internal transition - 0%
To support a wide variety of products - 0%
Other - 0%
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