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January - June 2002:

Featured Article

Generation Self-Help
(The modern consumer and the customer service or help desk)

Over recent years, Companies have changed the way they provide customer service. The customer service desk now uses numerous technologies and methods of communications. Customers not only expect service to come through traditional methods (ie. Being able to telephone a customer service representative at a call center) but through other means of communications, especially the internet. Click for more...

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