May Help Desk Feature
Kemma Software, creators of BridgeTrak help desk and tracking software.

May 2001: What is an Automated Help Desk Anyway?
Featured Article

What is an Automated Help Desk Anyway?

"Not again!" the IT specialist exclaims. "This printer keeps jamming when I try to print this document on legal paper. I better call the Help Desk and see how we can fix this again."

Whether you call it a help desk, technical support, the problem management center, or even the customer support center, chances are your company has a place to contact when you have a problem or issue that needs solved. Click for more...

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