What is an Automated Help Desk Anyway?
"Not again!" the IT specialist exclaims. "This printer keeps jamming when I try to print this document on legal paper. I better call the Help Desk and see how we can fix this again."
Whether you call it a help desk, technical support, the problem management center, or even the customer support center, chances are your company has a place to contact when you have a problem or issue that needs solved.
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