Creating An RFP Can Help Identify The Right Help Desk Software For Your Company
A quick online search for tracking / help desk software or issue management software can provide you with dozens of software packages available to the Help desk, Support Center, or IT Department. Whether implementing a help desk for the first time or adding additional components, identifying a product that will meet the company's needs, as well as evolve with today's rapidly changing technologies can be a labor-intensive task. Preliminary research can help determine which software packages meet your basic requirements and are within your price range. However, this may still leave you with a large number of potential help desk software vendors. To simplify your decision-making process, save you time, and clearly identify your company's requirements and goals, consider creating a Request for Proposal (RFP) for your purchase of tracking or help desk software.
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When purchasing help desk or call tracking software, what is the MOST important factor in your decision?
Features - 36%
Scalability - 9%
Ease of Use - 18%
Cost - 27%
Vendor Support - 9%