September / October 2001: What is a Service Level Agreement and why are they important?
What is a Service Level Agreement and why are they important?
Time is money in today's high tech environment. When an organization has a lapse of service, even for an hour, it could cost the organization thousands of dollars in lost productivity and revenue. With the potential loss of revenue and productivity, many organizations are contracting IT support services with an internal, local or national company to provide services or monitoring over their networks.