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August 2000:
Featured Article: How Intergrating Web enabled help desk software can benefit your support operations

Integrating Web-based Support within Your Help Desk

Integrating a web interface component enables your support department to dynamically interact with your automated help desk software from any location. A complementary web interface component provides a dynamic connection to your help desk database. Increase efficiency and productivity among your support center by allowing IT technicians, customers, or other desktop support members connectivity from any network location. Because web interface components are thin-client applications, they can be accessed by a large number of concurrent users from most HTML web browsers and can decrease the TCO of your help desk. Click for more...

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