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eHelpDesk Sponsor:  Kemma Software, creators of BridgeTrak help desk and tracking software for call centers, IT departments, and customer support operations.

March 2001:
Featured Article Featured Survey

An Automated Help Desk's Benefits

If you've decided to automate your help desk, congratulations! You are joining many thousands of organizations that have done that same thing. If you are new to this process improvement, it could be that you are not familiar with the benefits stemming from your decision. You can expect benefits for your organization at large, the everyday employee, and, of course, your users. Click for more...

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