May Help Desk Feature
Kemma Software, creators of BridgeTrak help desk and tracking software.

November / December 2001:
Training in the Workplace (Including the Help Desk)

Featured Article

Training in the Workplace (Including the Help Desk)

Companies today are offering a wide range of training options for their employees, including their help desk staff. Continuing education and training helps a company stay competitive in the marketplace by keeping an employee's skills sharp and by promoting employee morale and increasing productivity (which is something every help desk can benefit from). Courses are now offered on everything from training customer service representatives on newly acquired help desk software and customer service strategies, to safety training to meet OSHA requirements. Click for more... Click for more...

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